HOW TO ORDER
or click on:
                 

Since most of our orders use custom art and are personalized, we do not offer on-line ordering
please use ordering instructions below: 
minimum order is $50.00 + shipping costs
minimum for candy to go - no imprints $35.00 + shipping

Rush orders on an order by order basis minimum $100.00 for rush
 Local Houston, Texas (281) 370-6686   Fax: (281) 370-5977
Toll Free 1-866-297-1989
Swan Greeting Cards, Inc.     
Candy Spirit
7931 Astley Lane
Spring, Texas  77379
email: candyspirit@pcm.net
 A small extra charge for glass vases  -  due to packing and extra shipping costs
 schedule your parties favor early!  reserve your candy

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You can either phone your order in, or send it to us by fax, mail or email.

We are open 9AM to 6PM  (Texas) Central Standard Time Monday thru /Friday
Saturday 9AM-3PM
Email communications  24/7.
Please email or phone for exact time required to produce your order.

For phone in orders:
1.   Call us at 281-370-6686 or email us at candyspirit@pcm.net and we will be glad to call you.
2.   Our customer service artist will help you with an order and make suggestions on other related products and how we can add your team colors to most of our designs at no extra cost to you!
3.  Customers will email names to be personalized to eliminate mistakes.   

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For email questions of quotes:
 1.   When emailing give the item or items wanted, how many & date needed.  Be sure and put your address with state and zip code so we know where we will be shipping to.  We can then type a quote and send back to you for referral.
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For faxed in orders:
1.  Print out the order sheet and fill it in with the products you want.
2.  Print clearly your email address in the space provided.   
3.  Payment can be check, credit card, or money order.  No purchase orders.
4.  If paying by credit card, be sure to include the full billing address.
5.  Then, fax the order to us at:   281-370-5977 
Be sure you get an email reply back within an hour or less after placing your order via fax to confirm it - some faxes are difficult to read & questions may need to be asked. 
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For mail in orders:
1.  Print out the order sheet and fill it in with the products you want.
2.  Print clearly and put your email address in the space provided. 
 3.  Payment can be by Check (mailed to us), Credit Card, PayPal, Western Union or Money Order.   
4.  If paying by credit card, be sure to include the full billing address for the credit card you are using.
5.  Then mail it to us at:
       Swan Greeting Cards, Inc.
       US Kids Cheer & Dance/Candy Spirit
      7931 Astley Ln.,  Suite 300  
      Spring, Texas 77379-4589
6.  We will email you when your order and payment is received and give a tentative shipping date.
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For email orders:
1.  Your can either type your order into an email and send it to us at:
       uskids@pcm.net   or  candyspirit@pcm.net
2.  You can print out the order sheet and fill it in with the products you want, and then save it as an attachment and email it to us at  uskids@pcm.net. 
Be sure you get a reply back within an hour or less after placing your order thru email to confirm it- some emails never arrive for various reasons.  

If you do not feel safe including your credit card # in the email, our customer service dept. will call you back to get your credit card information.
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For RUSH orders:  All orders that need rush production will have 25% added to order and at least an extra $12.50 for rush shipping.  This is for orders that need to be shipped in  less than 2 weeks.  Rush orders needing to shipped in less than 1 week will be accepted only if we have time to process it, and will include a 50% rush charge.  Please keep your order simple with less than 3 items.  Orders must total $100.00 to be accepted as rush.  If needed to ship in under 3 days, if we have time to process it, then a 100% rush charge will be added.
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How long will my order take?
1. All orders (especially personalized) take to print and package anywhere from at least 2 to 3 wiids.  Add on UPS ground shipping which is 1-5 days, depending on how far you are located from Spring, Texas.  All orders are custom printed for each customer due to color choices and personalizations.  All parts are hand put together with care.    
2.  Allow more processing time on large orders with several different products ordered to be on the safe side.  Please call early for orders - do not wait till a week or two before your event.
3.  We email each customer  after their order is shipped with date shipped and date to be delivered by UPS or Fed X. 

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Purchase orders & COD'S:  
Sorry, we do not accept purchase orders or COD's, although we do accept checks or money orders.   All orders are printed just for you and must be prepaid.  Thank you.
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Changes:
If you need to change a name  or event date etc. or add on more personalized  names and you email us, be sure you get a response back that we received your correction or addition and you get a confirmation that we will make the necessary changes before it goes to print.
Be sure you get an email back from us acknowledging this change or we are not responsible to re do this order.
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 Mistakes or damaged items:
 All customers must notify our company of mistakes or if any of the products were damaged in shipment within 24 hours of receipt of products.  If parts are missing or misspelled (your mistake or ours) or broken, we only ship UPS ground shipping to replace those items.  If you need it faster (in less than 6 working days) because of an event, you will need to pay rush production fees and whatever the rush shipping costs are.  If you wait longer than 24 hours to notify us, we will not be obligated to replace/repair the missing or broken items.
Elegant Lollipops broken customer receives refund on Lollipop price only.  Please report this to us within 24 hours of receiving your order.
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Art designs approved by customer:  
We send art for approval (when we have told you we will---not always necessary to do so) within 4-5 business days via email.  If you do not receive the art via email (sometimes your email provider blocks all emails with graphics in them)  -  it is up to each customer 1) to review your art on our website or 2) get back to us via email or phone that you have not reviewed your artwork.  If your order is within 5 days to ship and you have not approved it, we will print it as is.
Add Ons:
If you forget and need one or two more items - we can only fill this as a regular order- you must order the minimums and we will need 2 weeks for this.  No rush order out on fill ins. sorry but our schedule is very tight and we do not have the extra time to do a few items in a rush fashion.  Order early and check your lists to not forget anyone.  Many of customers order extra items just for that reason.
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Sending Samples:  
Due to the time commitment to design and ship samples we will only send samples on existing orders placed. Once the order is paid for we can send ribbon samples, color samples and candies etc for your choices.  Allow enough time to get the samples and get back to us before it is time to print your order. Allow an extra 2-3 weeks.
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Change for reducing orders:  
If your order has already been billed and you later decide you want less of the items, we will go ahead and credit you back for the difference, but a $5.00 credit card transaction fee will be added to reprocess the card again.  
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Cancelled orders:
Orders cancelled before the artwork has been done and sent to the customer, will get a full refund, less the reprocessing fee listed above.  Orders cancelled after the artwork has been done and sent to the customer will have $50 deducted from the refund amount.  Preparing the art and sending it to the customer for review takes from 1 to 2 hours of our artist's time.    We do not have a set up charge or art or color wash charge as most companies do, but we do charge for the art design if the order is cancelled after the art has been designed, emailed & or put up on our site for viewing.  If it's a large order over $500.00 and it's canceled a 25-50% will be deducted for time spent, extra packagers assigned for those packaging days and supplies ordered in advance, especially if it's an order under 2 weeks.  Orders without art work cancelled have a 20% charge due to supplies ordered.  For orders without art if cancelled under 10 days prior to our ship date a $50.00 charge is deducted due to supplies and packaging in process.
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International orders:
 For all international orders, the order total must be at least $150.00 US. (orders shipping to locations outside the US).  Import duties, if any, are the responsibility of the customer.  Any problems with the delivery of the order due to the local country's mail service, customs agency, or for any other reason not due to our negligence, are the responsibility of the customer.  This means there will be no refunds given by us unless the order was printed and processed incorrectly.  Payment for all international orders will need to be made by either PayPal or Western Union.
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Please note that once packages have left our facility, we are not responsible for lost or stolen goods. If shipping company has documentation that a package was delivered, Candy Spirit can not be held liable.  Also, if your package is delayed by "acts of God,"  (also called force of nature), we are not responsible.

 

 

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